1. Use of the website and agreement to these terms
FlatPress provides this website as a public information service for customers in South Africa and further afield who need flat heat presses, setup support, training and related servicing. The site may be used to learn about our products and services, and to send an enquiry through the contact form on our contact page.
By using the site, you confirm that you are legally able to enter into a binding agreement and that you will use the site for lawful purposes only. If you do not agree with these terms, you should stop using the website.
2. Information on products, services and support
We aim to keep product and service information accurate and current, including details of new press setup, operator training, temperature checks, pressure adjustments, controller repairs, pad and covering work, pneumatic line service, preventive servicing, spares supply and loan unit support. However, specifications, availability, lead times and pricing may change without notice.
Any guidance published on the site is general in nature. Final suitability for a press, transfer process or production environment depends on your materials, workflow, electrical supply, workshop conditions and operator skill. You remain responsible for checking that a machine or service is fit for your intended use before placing an order or booking a visit.
- Published information is intended as a guide only.
- Images, descriptions and service notes may differ from the final supply or repair outcome.
- For confirmation, use the enquiry form so we can review your specific requirements.
3. Orders, quotations and service arrangements
Any quotation, booking or service arrangement discussed through the site or through our team is subject to acceptance by FlatPress and, where relevant, by the customer. A quotation is not a binding offer until confirmed by us in writing or through an agreed order process.
Installation dates, training sessions and repair visits depend on technician availability, site access, parts supply and transport arrangements. Where work is carried out at your premises, you must ensure safe access, adequate power, and a suitable working area. If a site is in a coastal or high humidity area, or where load shedding affects operations, we may recommend extra checks or alternative scheduling.
4. Your responsibilities when using the site and requesting service
You must give accurate and complete information when submitting an enquiry. This includes your location, machine type, fault description, production needs and any relevant safety concerns. If incorrect information is supplied, we may not be able to provide the right advice or support.
You agree not to misuse the website, interrupt its operation or attempt unauthorised access to any part of it. You also agree not to submit content that is unlawful, misleading, defamatory, harmful or intended to interfere with our business operations.
- Use the enquiry form only for genuine business or support requests.
- Do not upload material that contains malware or harmful code.
- Do not copy site content for misleading commercial use.
5. Intellectual property and permitted copying
All text, layouts, graphics, photographs, logos and other material on this website are owned by or licensed to FlatPress, unless stated otherwise. You may view, print or download content for your own internal reference in connection with our products and services.
You may not reproduce, publish, adapt, distribute or use any site content for commercial purposes without prior written permission. Any unauthorised use may violate copyright, trademark, database rights or other applicable laws.
6. Limitation of liability and no guarantee of uninterrupted access
We take reasonable care to keep the website available and the information accurate, but we do not guarantee that the site will always be uninterrupted, secure or error free. Access may be affected by maintenance, network failures, third party systems or other events beyond our control.
To the fullest extent allowed by South African law, FlatPress and its operator, Astros Marketing (Pty) Ltd, will not be liable for loss arising from your use of the site, reliance on its content, or temporary unavailability of the site. Nothing in these terms limits liability where the law does not allow such limitation.
7. Governing law, changes and contact route
These terms are governed by the laws of the Republic of South Africa. Any dispute arising from your use of the website will be dealt with under South African law and, where needed, in a competent South African court.
We may amend these terms from time to time to reflect changes in our services, legal requirements or business operations. The updated version will apply from the date it is published on the website. If you need to ask about a quotation, service booking or these terms, please use the enquiry form on our contact page.
- Operator: Astros Marketing (Pty) Ltd
- Business base: Midrand
- Service areas: Gauteng and nationwide by courier